Bilingual part time user support agent (chat & email)

Customer success
From home
Posted 2 weeks ago

WHY THE BILINGUAL PART TIME USER SUPPORT AGENT (CHAT & EMAIL) ROLE?

  • Work on a product that really helps people: your friends and family can use Relax Melodies to relax and sleep better;
  • Join a human-sized company at a pivotal moment in our growth; we want to be the world’s # 1 sleep app;
  • Learn a host of new skills in the mobile and digital industry.
  • Having great flexibility for getting the job done, day, evening or weekend, you can create your own work schedule.

YOUR MISSION

  • Provide unparalleled service – helping our users to optimize their experience with Relax Melodies day after day. We use Intercom to answer questions, provide support and get feedback.
  • Be the voice of our users – organize feedback to promote it to our product development team. Our users are always at the center of our decisions.
  • Collaborate with all the different teams – Help our teams understand how the new features behave and how to do even better.

THIS ROLE WILL BE FOR YOU IF …

  • You write perfectly in English and French and you know how to adapt to the tone of a brand.
  • You pay great attention to detail and like to be creative with words. You are patient, warm and organized. Empathy, caring and helpfulness are key.
  • You are curious about people, you are a good listener, and you are naturally interested in problem solving.

THE COMPANY

Our mission is to provide wellness through technology.

Joining us is making a difference in people’s lives by helping to grow a globally successful app, used by millions of users.

Relax Melodies is the app with the most positive reviews in the history of the App Store, with over 50 million downloads since its creation.

https://www.relaxmelodies.com/

https://www.ipnos.com/apps/

Job Features

Job CategoryCustomer success

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